GAP FAQs

For specific questions about procedures or prep instructions visit our FAQ section under Procedures and Services.

What is your cancellation policy?

As a courtesy to our practice and those patients needing an urgent appointment, we require a 24-hour notification during office hours.

What should I do in the event of inclement weather?

Please call (336) 448-2427 for information on weather delays or to reschedule your appointment. We will notify you in advance if your appointment needs to be rescheduled.

Do I need a referral from an outside doctor?

You can make an appointment for a routine screening colonoscopy without a referral if you are over 50 years old and meet certain requirements. However, because only some symptoms require a procedure, a doctor needs to determine when a procedure is medically necessary. Your primary care doctor or a GAP physician may write a referral for a colonoscopy.

Certain insurances also require you to obtain a referral from your primary care physician to be seen by a specialist. GAP staff can help determine this for you when scheduling an appointment.

What should I bring to my appointment?

  • A photo I.D.
  • Your current insurance card(s)
  • Relevant tests, lab results and x-rays
  • Doctor’s notes
  • Completed forms (if you’re having a procedure)
  • A list of your medicines and their doses (include non-prescription products such as vitamins and over-the-counter supplements)
  • Any other documents that pertain to your visit
  • Your insurance co-pay (we accept cash, check, Visa, Mastercard, Discover and American Express)

Do you accept my insurance?

Our physicians participate in most insurance programs. We can file a claim for you but you are responsible for deductibles, co-insurance and co-pays. For more information visit our Insurance and Billing section or call our in-house billing department at (336) 714-1262.

Who do I call with questions regarding my statement?

For billing inquiries please call our in-house billing department at (336) 714-1262.

How do I get refills on prescriptions?

Please call your pharmacy for prescription refills. The pharmacist will contact us for necessary authorizations.

What is a gastroenterologist?

A gastroenterologist has specialized training in the diseases of the gastrointestinal tract. Many gastroenterologists also have been trained to perform colonoscopy and endoscopy procedures so as to help diagnose your condition and develop the best treatment options.

How do I choose a physician?

Our physicians at GAP are board certified and have gone through extensive education and specialized training.  We want you to be well informed and feel you should know as much as you can about the provider who will be doing your procedure. Please visit our provider section for more information.

How many colonoscopies do your physicians perform annually?

Each of our physicians perform well over the recommended 100 colonoscopies each year to maintain their skills.

Do all of your physicians perform procedures?

Each of our physicians perform upper GI (gastrointestinal) endoscopy, flexible sigmoidoscopy and colonoscopy. Several also perform endoscopic ultrasound (EUS) and endoscopic retrograde cholangiopancreatography (ERCP).

Is there a trained endoscopic assistant or nurse working with the physicians during the procedures?

Yes; your physician always will be assisted by a second trained endoscopic assistant or nurse.